Neuronic Care
Available only in the US, UK, EU, and Canada
We Offer Two Care Plans
Neuronic Care extends your device warranty with dedicated service and support from the team that knows your helmet best. Incident protection lasts 3 years starting from the date your goods are received, including time spent in customs.
Compare Yourย Coverage
| Standard Warranty | With Neuronic Care |
|---|---|
1 YearWarranty Length | 3 YearsWarranty Length |
Not IncludedAccidental Damage Coverage | Included ($99* fee)Accidental Damage Coverage |
StandardStandard Support | Priority AccessPriority Support |
YesFree Non-Damage Repairs | YesFree Non-Damage Repairs |
-Max Full Replacements | 3Max Full Replacements |
Hardware Coverage
- Core processing unit and firmware board
- Power supply and cabling
- Photobiomodulation (PBM) LEDs and light matrix
- Unlimited accidental damage (subject to service fee)
Software Support
- Help with app setup and mobile connection
- Troubleshooting firmware updates
- Connecting to Wi-Fi or Bluetooth
- Data syncing and backup
FAQs
What happens if my device is damaged?
You're eligible for service with a flat $99* fee for accidental damage if you have Neuronic Care.
Can I buy Neuronic Care later?
Yes, you can purchase Neuronic Care within 30 days of your original helmet order.
Can I use Neuronic Care for more than one device?
Neuronic Care only covers the device with which it's purchased. Each device requires its own plan Neuronic Care package.
Does Neuronic Care cover repairs outside the US/EU/UK/Canada?
Neuronic Care support is only available in the United States, the European Union, the United Kingdom, and Canada at this time.
*Amount stated is 99 USD or the equivalent in local currency.
One-stop Service
Because Neuronic designs the hardware, firmware, and support protocols, you get seamless care from a single team. Most issues are resolved through one conversation. If needed, weโll email a prepaid return label to initiate service.